This document sets out the privacy policies and practices of the The Smile Spot team.
Personal Information We Collect
The Smile Spot and its agents and representatives collect personal information through this website, directly from you or a person acting on your behalf, and in a number of other circumstances in order to provide orthodontic, dental and other services to patients, customers and members of the public.
Personal information we collect includes:
If you are a patient, we may also collect “personal health information” (a sub-category of personal information, as defined and described under applicable privacy legislation) directly from you or from the person acting on your behalf in order to provide orthodontic and dental services. Occasionally, we may also collect personal information about patients from other sources, such as a referring dentist or insurance company, if we have obtained the patient’s consent to do so or if the law permits.
Use of Personal Information
The Smile Spot generally uses personal information for the following purposes:
Disclosure of Your Personal Information
The Smile Spot may also disclose personal information:
The Smile Spot will not use or disclose personal information for purposes other than those for which it was collected, except with an individual’s consent or as required or permitted by law.
The Smile Spot collects certain information automatically through our website. We use web server logs to collect information such as the IP address associated with the computer or device you used to access our website, the dates and times of access, how long you stayed on a certain page, the type of operating system your computer or device has, the search term you entered or link you clicked to bring you to our website, and the websites you went to when you left our website. We also use third-party analytics tools and targeted behavioural advertising to help us measure website traffic and usage trends. This information is used to administer our website, track user movements, and gather demographic information for internal use such as statistical assessments, website improvement and improving user experience.
From time to time,The Smile Spot may offer interactive services which allow you to share information with other users on this website, such as message boards, user reviews, and payment calculators. By submitting such information, you represent: (a) that you consent to the collection, retention and public disclosure on the website; and (b) that you have obtained the same consent from any other individuals, as applicable.
The Smile Spot collects, uses and discloses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of The Smile Spot who require access to your personal information in order to fulfil their job requirements will have access to your personal information.
Access, Correction and Contacting Us
930 The East Mall
If you are dissatisfied with the manner in which we have addressed your request for access or correction to your personal information or if you have general concerns about our privacy practices, you may contact the Office of the Privacy Commissioner in your province, whose contact information can be found here: